LuciQA / Frequently asked questions
Frequently asked questions
Questions about LuciQA, providers, payments and privacy.
What is LuciQA?
A desktop app that answers questions about what is on your screen. You select a region, and the AI provider you chose answers.
Is LuciQA free?
Yes. Free has no LuciQA question-count limit; provider quotas and costs still apply.
What does BYOK mean?
Bring Your Own API Key. Create a key with the provider you want to use and add it in Settings.
Do I need a paid AI API?
Not necessarily. Some supported providers offer a free tier or trial; availability changes.
Which free AI providers can I use?
Groq, Gemini, OpenRouter, Cloudflare Workers AI and Mistral currently offer free API quotas, so LuciQA Free can be used at no cost within those limits. Each provider sets and may change its limits. Cerebras offers a time-limited trial; OpenAI and Claude are paid APIs.
Does LuciQA send my screen to its own servers?
No. LuciQA has no server in between: the selected text or image goes straight from your computer to the provider you configured.
What is the difference between OCR and Image?
OCR reads clear text locally, then sends text. Image sends the selected crop for visual questions.
What does Pro add?
Asking several providers at once and comparing their answers, “If needed” providers, Multi (up to 12 questions from one page), Reference document and a custom system instruction.
Is Pro a subscription?
No. USD 19.99 is a one-time purchase for Pro 1.x.
How many computers can I activate?
Up to 3 devices
What if I change computers?
Deactivate the old device in Settings, then activate on the new one. Contact support if the old device is unavailable.
How do updates work?
LuciQA checks for updates after it starts. You can also check in Settings → Updates or the tray menu. You choose when to download and install; quitting normally does not install an update. Availability depends on your platform and installation. Updates are downloaded over HTTPS from downloads.luciqa.com and checked against the file hash published in the update feed. The macOS package is also signed and notarized. The Windows installer is not code-signed, so its updates are not verified by a publisher signature.
Which operating systems are supported?
macOS 13 or later on Apple Silicon (no Intel build), Windows 10 or later on x64, and 64-bit (x64) Linux desktops.
Can AI answers be wrong?
Yes. Model confidence is a self-estimate, not a calibrated probability. Verify important answers.
Can I use it for studying?
Yes, for study and practice where AI help is allowed. It is not for graded tests or any setting that prohibits assistance.
Where are API keys stored?
In local app settings, encrypted through OS secure storage when available. The app requires secure storage to use them.
How do I get a license key?
Lemon Squeezy emails the receipt and the license key after purchase.
What is the refund policy?
Request a refund within seven days at [email protected], subject to mandatory consumer rights.