Troubleshooting

No capture: check screen-recording permission and restart the app. On Linux, check your desktop session; Wayland behavior varies.
401 / 403: verify the provider, key, model access and account permissions. Replace an expired key; never include keys in a support message.
429: check the provider dashboard for rate limits or exhausted credits. Wait for the limit to reset or adjust usage; repeated retries can consume more quota.
Incorrect OCR: select a tighter, clearer region. OCR uses English and Turkish. Use Image for diagrams, formulas or unsupported scripts.
Secure storage unavailable: unlock your operating system credential store and restart. LuciQA cannot use unprotected API or license keys.
Activation failed: check the key and device limit in Settings → License. If an old device is unavailable, contact support with the order reference.
Update unavailable: development packages and unsupported installations cannot update in-app. Check Settings → Updates for guidance or use the download page.